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CANCELLATION

If you decide to cancel all or part of your order before it is shipped you will incur a 10% of the purchase price as cancellation fee. This fee will be deducted from your refund amount.

RETURNS & REFUNDS

We are happy to accept return of regular-priced items within 7 days of receipt for Hong Kong orders and 14 days for International orders

 

To start a return, please contact us at info@thepausejewellery.com and we’ll send you instructions on how to return your item(s) and get a refund . Items shipped without our consent may be refused upon delivery.

 

Returns also provided that:

 

  • All returned items must be in perfect condition with no signs of being worn with original tag(s) and packaging intact, 

 

  • We do NOT offer refunds on sale items , earrings or personalized items,

 

  • Customers will be responsible for the return shipping fee.

All returns must be sent back to us  with a tracking number , as we will not be responsible for items that are damaged or lost in the return delivery process.

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